SUPPORT REGULATION

Regulations for the use of assistance and support service

1. Respect and collaboration: All communication with the support team must be conducted with the utmost respect and in a spirit of collaboration. Insults, offensive language, or inappropriate behavior are not permitted. Please maintain a friendly and respectful tone during interactions.

2. Response times: Support commits to providing a response within 24-48 hours of the last contact. It is important to note that multiple contacts will reset the response time. Requests are handled in chronological order, so sending multiple messages at different times may increase the waiting time based on requests made by other customers.

3. Written communications: Please use only the provided communication methods for support, such as chat or email. The switchboard cannot accept calls to avoid slowing down the incoming data flow. Customers are kindly requested not to make calls but to use the indicated communication methods.

4. Service suspension: The agency reserves the right to interrupt or suspend the general or individual support service if violations of these regulations occur. This is done to protect all customers, as receiving multiple simultaneous communications or forced reminders could cause general slowdowns. Please respect the regulations to ensure prompt service for all users.

5. Confidentiality of information: During communications with the support team, please do not share sensitive or personal information that is not necessary for problem resolution. The agency is not responsible for any damages resulting from the disclosure of confidential information.

6. Appropriate use of the service: Assistance and support services are provided exclusively for resolving issues related to the use of the agency's products or services. Please use the service appropriately and in accordance with applicable laws and regulations. Use of the service for illegal or unauthorized purposes is not permitted.

7. User responsibility: Users are responsible for the information provided during communications with the support team. Please provide accurate and complete information to enable effective problem resolution.

8. Problem resolution: The support team will do its best to resolve reported issues but cannot guarantee an immediate solution or the resolution of all problems. The complexity of the issue and technical limitations may require more time. Please be patient and cooperative during the resolution process.

9. Changes to the regulations: The agency reserves the right to make changes to these assistance and support regulations without prior notice. Any changes will be published and become effective from the date of publication.

Please read and respect the above rules carefully to ensure proper use of the assistance and support service. The agency is committed to providing quality service and resolving user issues in the best possible way. Thank you for your cooperation.